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Policy

HR POLICY NPB CONSULTANTS PVT.LTD.

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General Service Rules

1. New joinee will be appointed initially for six months probation period and confirmation of appointment will be given after reviewing the performance of candidate.
2. Appointment letter will be released after two weeks of joining office and review of employee’s behaviour and work practice.
3. Employee will be deemed to continue on probation until his/her services are confirmed in writing by the company. The period of probation maybe modified at the discretion of the company.
4. During the period of probation, your contract may be terminated at the discretion of the management with or without assigning any reason, with one week’s notice. Similarly during this period you may also resign your appointment with one week’s notice..
5. Confirmation – On satisfactory completion of probation, employee will be considered for regular employment in the company and in the event a fresh letter of confirmation will be issued. On being confirmed as a permanent employee, the notice period of termination of service on either side will be one month or payment of one month’s salary.
6. Termination – Employee’s services can be terminated by the company by giving one month’s notice in writing or by payment of one month’s salary in lieu thereof. Employee is also bound to give one month’s notice in writing or forfeit/pay one month’s salary drawn by him/her in lieu thereof if he/she wish to resign any time after confirmation.
7. During probation period one leave is permissible in a month.Leave policy is applicable only after confirmation of job on completion of probation period.
8. Employee absconding from services for more than 02 days and keeping mobile phone off during that period will have serious impact on appraisal.
9. An appraisal on performance and salary would be undertaken on completion of one yr. in service without any breaks or if leave taken are not beyond the permissible limits.
10. You will be entitled to 27 leaves in a year with 05 leaves being credited on a quarterly basis and 07 leaves will be bonus leaves (Break up of leaves is Casual leave---Total 08 , credited 02 in each quarter; Earned leave---Total 12, credited 03 in each quarter). Seven bonus earned leaves can be encashed annually if total leaves taken are not more than 27 (which includes 20 no. of paid leaves and 07 no. of unpaid leaves in a year)
11. You will be paid one day additional salary or comp off on working 5 listed Indian Holidays.
12. There is no provision of paternity leave.
13. Leave encashment will be done once in a yr. in the January month salary.
14. If an employee is absent before and after Sunday the leave will be considered in continuation.
15. Monthly incentive scheme is a variable component of salary.Its the management policy to fix the targets and to devise Incentive scheme which may change with time,however same will be applicable uniformaly to all the employees of particular Department.
16. You are requested to give one month notice prior to leaving the organization or pay one month salary in lieu off failing which no past dues will be cleared.No leave will be granted during notice period.
17. Notice period w.e.f. April 2022 is 2 months for all departments (for those joining in or after April 2022). They are requested to give two months notice prior to leaving the organization or pay two months salary in lieu off failing which no past dues will be cleared.No leave will be granted during notice period.
18. Any act of indiscipline,which in the opinion of the company may constitute misconduct and/or unlawful acticity including theft,fraud,damage to the property etc.would attract disciplinary action .
19. You are requested to strictly adhere to the timings of work fixed by the company from time to time.
20. Best performing employee from each deptt.will be awarded every year in the month of January.(MT,Coding,Billing,calling,AR,Admin)
21. For Coding team 1st and 3rd Saturday will be off subject to condition that each employee try their level best to achieve fortnightly targets.
22.Any employee called to work on off days will be paid one day salary for complete one day working.
23. For transcription teams alternate Saturday will be off day subject to condition that each employee try their level best to achieve fortnightly targets (maximum of 2 offs).
24. Any employee taking leave without intimation or approval will be marked absent and salary will be deducted for 1.5 days.
25. Management can disapprove your leave if purpose of leave not found to be genuine.
26. One day leave intimation must be given 24 hrs. before and leave for more than one day must be intimated atleast 3 days before.
27. Leave encashment would be on gross salary.
28. Gratuity will be payable to Employee if he/she leaves the Company after servicing for minimum period of 5 yrs.
29. Gratuity amount would be calculated on Basic salary (basic salary/26*15*no of years).
30. There is no tax deduction on gratuity amount upto Rs.10 lakh.
31.

Maternity leaves

. Elligibility - Every confirmed female employee is elligible for maternity leaves for a mximum of two times during employment with company.
. Duration - 3 months
. Payout - Basic salary
. Disbursement - 1-month salary during leave and rest two months after joining back in consecutive months (provided joins after three months).

We have cut short the following benefits for the employees working from home.


1. Staff working from home will have provision of 08 CL and 12 EL.No Bonus leaves.
2. Staff reporting to the office will have 08 CL,12 EL and 07 Bonus leaves.
3. No Night allowance for staff working in the night shift from home.
4. Staff should have a proper internet and system when working from home.They should reside in a place where there is proper internet. Those facing internet or system related issues there will be 20% deduction in the salary.
5. Remote monitoring through teams or googlemeet is compulsory for employees working from home.
6. For part time employees there is provision of 08 CL and no EL.
7. For employees working from home with 07 hrs coverage leaves sanctioned are 04 CL and 08 EL.

FACTS

  • TRANSCRIPTION PROCEDURE
  • QUALITY CHECK
  • CLAIM MANAGEMENT, PROCESSING AND ADJUDICATION
  • FPAYER SERVICES

  • Doctors dictations are captured using Dictaphone or Toll Free Dial in the Server. These dictations are further transformed to electronic format and are stored on our secured web server. Once we receive the dictation in any of the above-mentioned format, we then transcribe the dictations to document files. We than send the transcribed reports in the specified TAT. We have expertise in Chart Notes, Operative & Procedure Notes, Discharge & Admission Summaries, Letters, Clinic Notes, Progress Notes, EEG/EMG Reports, and Consultation Reports etc. of various specialties like Internal Medicine, Neurology, Radiology, Cardiology, pulmonalogy, Rheumatology, Psychiatry, Neurosurgery, Ophthalmology, Cardiovascular & Thoracic Surgery, Urology, Orthopedics, gynaecology, Pediatrics, Radiology, Pathology, and Physical Rehabilitation etc
  • Our quality checking level includes of Quality Controllers and Editors. To ensure utmost quality work we have three levels of quality checking which includes: Medical Spell-checks Drugs Punctuation as per AAMT guidelines Overall Report Formatting Blanks & Flags left in report
  • Paper claims are collected & segregated separately into States & providers group by the mailroom solutions team. The claims are then scanned & assigned to the claims processing team who adjudicate the claim for payments or denials. We provide solutions for claims re-pricing & adjudication which includes members eligibility verification, provider contract verification required for claims processing, verification of codes to spot bundling issues & duplicate claims. We also audit claims to ensure adherence towards compliance. MEMBER ENROLLMENT AND ELIGIBILITY SERVICES We enroll new members, provide customer service where we do financial counseling to help members choose the right plan, we also provide services for screening & conversion of members from Medicare & Medicaid to Managed Care Plans. CONTACT CENTER SUPPORT FOR PROVIDER/INSURANCE INBOUND/OUTBOUND SUPPORT We provide contact center support for the providers, insurance companies and the patients Senior Medical Transcriptionists / Direct Uploader with 5 - 6 yrs of relevant experience.Must have proficiency in Medical Terminology with accuracy of 98.5 % and above. Must be CPC, CPC-H or CCS certified .Demonstrate proficiency in at least one outpatient coding type with 95%-99% accuracy. 3 - 5 years of outpatient experience required.
  • We have expanded our horizons to cater to create customer value and empower innovation for health insurance intermediary services, claims management systems and customer service for an array of insurance types. Some of our distinctive payer solutions comprise of the following: CLAIM MANAGEMENT, PROCESSING AND ADJUDICATION Paper claims are collected & segregated separately into States & providers group by the mailroom solutions team. The claims are then scanned & assigned to the claims processing team who adjudicate the claim for payments or denials. We provide solutions for claims re-pricing & adjudication which includes members eligibility verification, provider contract verification required for claims processing, verification of codes to spot bundling issues & duplicate claims. We also audit claims to ensure adherence towards compliance. ENROLLMENT AND ELIGIBILITY SERVICES We enroll new members, provide customer service where we do financial counseling to help members choose the right plan, we also provide services for screening & conversion of members from Medicare & Medicaid to Managed Care Plans. Contact center support for provider/insurance Inbound/outbound Support. We provide contact center support for the providers, insurance companies and the patients.